Hero Digital is a leading independent customer experience company born in California at the intersection of business, design, and technology. Hero Digital's holistic process and integrated methods help leading brands like Comcast, Twitter, U.S. Bank, Salesforce, Sephora, Jefferson Health.  

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How Wripple Helped

Hero Digital’s leadership position in customer experience was opening new avenues of growth.  This increased the need for operational agility, specifically related to supporting the agency’s growing freelance workforce.  Hero needed a partner to help them source top agency-experienced talent, provide outsourced freelancer operation and do it all quickly. 

To help streamline freelance workforce management and provide flex talent to meet growing client demand, Wripple helped across a range of areas:

• Onboarded over 50 freelancers that Hero had sourced on their own.  This allowed them to manage all freelance relationship in one place,
• Developed contracting and onboarding processes tailored to work with the organization’s teams and systems.
• Sourced independent experts in UX Design and Research to extend the capabilities of their world class experience team
• Matched Hero with a micro media planning & buying agency that helped the Media team service newly won clients.

Outcomes 

• Streamlined talent operations (scoping, contracting, onboarding) that also provided freelancers with a consistent talent experience
• Access to a top outsourced media agency team whose white labelled services kept new clients happy at a critical time of growth.   

Interested in learning how you can set up bespoke freelance operations and find full teams of experts like Hero Digital? Please contact Bonny Block, Chief Growth Officer, to request a demo: Bonny@wripple.com

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